Return and Refund Policy

At Heer Collection, customer satisfaction is important to us. Please read our return and refund policy carefully.

Eligibility for Returns

Returns may be accepted if:

• The product received is damaged.
• The wrong product has been delivered.
• The item has a manufacturing defect.

Products must be:

• Unused
• Unwashed
• In original condition
• Returned with original packaging and tags intact

Non-Returnable Items

The following items are generally not eligible for return:

• Customized or altered products
• Products purchased during clearance or special sale
• Products damaged due to customer misuse
• Mehndi services after completion
• Decoration services after successful execution

Return Request

Customers should initiate a return request within 7 days of receiving the order.

Refund Process

Once the returned product is inspected and approved:

• Refunds will be processed to the original payment method where applicable.
• Processing may take 5–10 business days, depending on the payment provider.

Exchange

Eligible products may be exchanged depending on stock availability.

Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible.

Service bookings may be cancelled subject to the applicable booking terms and advance notice.

Heer Collection reserves the right to refuse returns that do not meet the conditions stated in this policy.